How long does it take for my order to arrive after I place it?

We process and ship orders within 2–3 business days. If you're in the U.S., expect your package in 3–7 business days after shipping. International orders usually take 7–15 business days, but customs might sometimes cause delays.

Do you offer free shipping?

Yes! All orders shipped within the United States qualify for free shipping, so you won’t pay extra for delivery.

What kind of packaging do you use when shipping my order?

We care about the environment, so all our products are shipped using eco-friendly packaging to reduce waste.

Can I return a product if I’m not satisfied?

Absolutely. Please contact us within 14 days of delivery at info@laviaanwellness.com if you're unhappy with your purchase. Just note that opened consumable products can’t be returned, but we'll work with you to find a fair solution.

Will I get a tracking number once my order ships?

Yes, once your order ships, you’ll receive a confirmation email with your tracking information so you can follow your package’s journey.

Shipping & Returns

Shipping and Returns

Shipping

Important note: We currently just ship in USA and not internationally!!!

We process and ship all orders within 2–3 business days. Our team carefully prepares each package before dispatch. Once your order ships, you’ll receive a confirmation email with tracking details. This allows you to monitor your shipment every step of the way.

All products are shipped using eco-friendly packaging to reduce our environmental impact. We are committed to sustainability while ensuring your order reaches you safely and efficiently. Our shipping methods focus on speed and care.

Domestic Shipping (U.S.): 3–7 business days delivery time is expected.

Free shipping is available for U.S. orders above $50. We believe in providing excellent value and service without unnecessary costs. Your satisfaction is our top priority, and our shipping and returns policies reflect this commitment.

Returns

We stand by the quality of our products and want you to be fully satisfied. If you are not completely happy with your purchase, please contact us within 14 days of delivery for assistance. You can reach us at info@laviaanwellness.com.

Due to the nature of consumable goods, opened products cannot be returned. This policy ensures that all customers receive fresh, safe items. However, if you face any issues with your order, we’ll always do our best to make things right.

We understand the importance of clear and fair shipping and returns guidelines. Our policies also address special considerations involving tax refund claims for international customers. When applicable, appropriate documentation and receipts are provided.

Additional Shipping Details

We regularly update our shipping methods to maintain reliability. Our domestic shipments are managed with reputable carriers ensuring prompt delivery.

It is essential to provide accurate address information to prevent delays. We recommend double-checking your shipping details during checkout. This helps us avoid unnecessary rerouting and keeps your package on schedule.

Why Choose Our Shipping and Returns Services?

We combine speed, sustainability, and customer care in our shipping and returns process. Our eco-friendly packaging supports a healthier planet. Our quick handling times mean you enjoy your products without long waits.

Moreover, our returns policy is designed with fairness and flexibility. We provide support for all customers through clear instructions and responsive communication. This approach builds trust and customer satisfaction.

Important Notes on Policies

Please keep in mind that consumable goods, once opened, cannot be returned to maintain product integrity. We appreciate your understanding of this policy. If you have questions about tax refund procedures or need further clarification, our customer service team is here to help.